Continuing our introduction to the faces behind the Productcaster success, we’d like to introduce our new Client Success Manager, Alejandra Guerrero.
A multilingual citizen of the world, Alejandra has travelled the world and worked in many different countries. We asked her a few questions about her role, her experience and her goals for the future. Take a read below.
How long have you been at Productcaster and what did you do before working here?
I have been working at Productcaster since the end of March. Immediately before this, I was working as a marketing assistant in Sheffield while also doing my Masters degree in International Management and Marketing. I left my home in Mexico to take up a role in Istanbul, Turkey, so I am used to taking the plunge and being very quick to adapt to new roles and circumstances.
What's your role at Productcaster?
I’m the new Client Success Manager, and my main responsibilities will be maintaining and building client relationships with existing and new clients. I’ll also be offering support as and when it’s needed for both Productcaster and FeedManager queries.
I am multilingual, which will come in handy when we are communicating with our many French brand and agency clients. Basically, everything related to CSS and FeedManager will be my focus.
What’s your work goal for the next 3 months?
I’d say the first step is to get up-to-speed and take over all the responsibilities of my new role, prioritizing tasks and getting to know our clients more. Secondly, I will be getting involved with all the processes, including finance and invoicing, as well as learning more about the Productcaster tech of CSS and FeedManager.
Lastly, I’ll be working with our team to deliver results for our clients. We have the talent and the technology, so I’m looking forward to taking on new challenges and being a great asset to Summit.
Tell us a fascinating fact about yourself.
One of my hobbies is learning foreign languages! I studied Chinese, Russian and German on a basic level, and I’m trying to take them up again. I also spent a year and a half working and living in Istanbul where I had to learn some Turkish to communicate with everyone. I know we have tools like Google Translate but the satisfaction of learning something new that I’m passionate about is what counts.