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FAQs

Your questions answered.

We know comparison shopping and performance marketing can feel complex. Here, we’ve answered some of the common questions we hear from brands exploring Productcaster CSS and FeedManager.

CSS

What is the Google Comparison Shopping Service (CSS) Programme?

The CSS Programme lets merchants advertise products through a chosen comparison shopping partner. After a 2017 EU ruling, Google opened up Shopping Ads to other CSS partners, not just its own. You’ll see the name of the CSS partner (‘by Productcaster’) at the bottom of the ad.

What is a CSS partner?

A CSS partner is a price comparison site that lists products from multiple retailers, allowing you to search and compare different prices of a product. When you use one, your ads appear in Google’s Shopping carousel and your products are also featured on the partner’s own comparison site. By default, merchants use Google’s CSS, but switching is simple – get in touch to find out more.

What is a Premium CSS Partner?

A Premium CSS Partner is in the top 5% of Comparison Shopping Services in Europe and represents more than 500 merchants with shopping campaigns. Productcaster is a premium partner which means we receive enhanced support from Google, enabling us to provide a higher level of service to our clients. We continue to leverage our expertise to deliver better optimisation, higher conversion rates and a stronger return on ad spend.

Are all CSS partners the same?

Not quite. All merchants need a CSS to serve Shopping Ads, but only non-Google partners offer the benefit of reduced CPCs – up to 20% cheaper. Every CSS offers something different, from pricing to support. At Productcaster, we pride ourselves in providing expert advice and support on all shopping related queries. Whether it’s short-term tactical options or longer-term strategic improvements, we offer a flexible service and fixed monthly fee, keeping costs predictable.

Which countries can I advertise in?

The CSS Programme is available in 21 countries across Europe. Productcaster operates in all of them, though not every CSS partner does. These countries are: Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom.

How do I switch to Productcaster CSS?

It’s a quick process. Just send us your Merchant Center ID. If you’re switching from Google’s CSS, approval is often instant. If you’re switching from another partner, there may be a short delay set by your current provider.

What happens to my campaigns when I switch?

Nothing changes in your Google Ads or Merchant Center accounts – same campaigns, same results. The only difference is the CSS label (‘by Productcaster’) and the CPC discount if you’re switching from Google Shopping.

Why doesn’t Google’s 20% fee appear on my invoices?

Google’s fee is baked into the CPC, so it’s not shown separately. When you switch to Productcaster, that fee is removed. So a £1 bid in Google becomes £0.80 after the margin, but with Productcaster, the full £1 is entered into the auction, boosting efficiencies for your campaigns.

Will I still get Google support?

Yes. Your current Google Ads support remains the same. And because Productcaster is a Premium CSS Partner, we also have direct access to Google’s CSS support teams and technical resources, which we can use on your behalf.

How do seasonal or peak campaigns work with Productcaster CSS?

Seasonal or peak campaigns operate in the same way as your other day-to-day campaign types. You will continue to access the CPC savings, ensuring that your campaigns are as efficient as possible throughout those peak trading periods.

We recognise that seasonal or peak periods may happen at different intervals throughout the year, so we constantly share tips around Merchant Centre best practice, optimising your product feed and industry insight that help you to make informed decisions in your biggest sales periods.

Will working with a CSS partner affect my CPCs or CTR?

Moving from Google’s own CSS, Google Shopping, to Productcaster CSS will unlock savings of up to 20% on your CPCs and give you the advantage over your competitors who are still serving as ‘By Google’. Some retailers choose to reinvest the savings to access more auctions and gain additional traffic through better ad position on the Shopping carousel. These higher positions means that your ads are showing to the right customer at the right time, increasing CTR.

Alongside Productcaster CSS, we also have our own feed management tool, FeedManager, that optimises your product feed, and publishes out to key marketing channels, including Google. These optimisations help with improving CTR as the data in your feed becomes more enriched and more relevant to your customers.

Can I use Productcaster alongside other CSS partners?

It is possible to work with multiple CSS partners, but it is not the recommended approach. Having multiple CSS partners advertising the same products can lead to cannibalism, lowering the efficiency of your campaigns and driving up CPCs.

In some cases, retailers may partner with one CSS to target their top performing products and then use an affiliate CSS to run campaigns that target under performing or zombie products.

What support does Productcaster offer if my account is suspended or I have feed issues?

Alongside the CSS saving benefit, you also have access to Google Shopping experts at Productcaster, who can support with these types of issues. We work with your team to identify the root cause and solutions, and our Premium partner status means that we can access additional support and engineering teams at Google.

Are there any extra costs beyond the monthly fee?

At Productcaster, there are no hidden costs or commissions, allowing you to take full advantage of the CPC savings.

Does Productcaster charge a fee per transaction?

There are no commission costs or fees per transaction associated with Productcaster CSS, helping you to grow and scale your business without worrying about high additional costs in your busiest Peak periods.

FeedManager

What is FeedManager?

FeedManager is our performance-led feed management tool. It allows you to better optimise and manage product feeds across multiple channels from one easy-to-use platform.

Why do I need a feed management solution?

FeedManager saves time by streamlining feed updates, especially when you’re working across multiple platforms. It’s intuitive, reliable and designed to help you focus on performance, not platform admin.

Why choose FeedManager?

FeedManager adapts to your setup and requirements, even bespoke ones. It’s constantly evolving, and with access to our team of in-house developers, we can work to ensure your growth is not restricted by bespoke parameters or requirements from partners.

It’s also faster than most alternatives – on average, 83% quicker to publish feeds. With 60+ templates and more added regularly, you can go live faster. Need a new feed format? Our team of in-house developers will build it for you.

What support is included?

You’ll get full platform training and access to our Client Success team who are on hand for any feed-related queries. Whether you use FeedManager as a managed service or as a SaaS product, help is always available.

How do I improve feed quality?

A high-quality feed is essential for high-performing ads. We support you with a full feed audit and clear optimisation plan. Our three core modules within the FeedManager Platform, for master feed level or individual partners, are:

  • Enrichments: Add supplementary information or modify existing values for your products to increase their relevancy, for example, update your descriptions to reflect external events and recent trends.
  • Transformations: Easily tailor your existing product feed content at scale to make your products more searchable for consumers.
  • Exclusions: Remove underperforming products or those that aren’t relevant to the audience of your chosen partner.
Is there a benefit to using CSS and FeedManager together?

Definitely. Your Shopping performance depends on your bid and feed quality. Pairing Productcaster CSS with FeedManager gives you lower CPCs and a stronger feed, improving your visibility, click quality and conversions. Plus, you’ll get joined-up support from one team and a discount when you use both.

What countries are supported?

FeedManager can be used globally; we support feeds in any territory.

Will there be downtime when switching providers?

No. We’ll replicate your current setup before launch and work with you to ensure a seamless switchover.

What does the onboarding process look like?

We have a four-point plan to develop a roadmap of activity to inform the testing plan:

  • Audit: A full appraisal to understand your current feed setup and advise on BAU improvements.
  • Setup: We configure incoming and outgoing feeds to the required specification, including any custom outputs.
  • Launch: You go live with full platform access and complete control to manage and optimise your feeds.
  • Upskill: Our team provides training on the platform and is available to offer technical support and recommendations.
Do I need a development team to use it?

Not at all. FeedManager is made for marketers. You can make changes without needing developers; the platform is straightforward, logical and built to be used independently.

How many platforms can I connect to?

There’s no limit. We’ve already got 60+ outgoing partner templates, and we regularly add more. We are confident that we cover most of the necessary outputs required from day 1, but if you need a custom feed, we’ll build it for you.

How quickly can I make changes?

Very quickly. You can apply new rules in minutes using our simple “if” logic. You can also duplicate rules across platforms. Our team will help set these up during onboarding, and you can make changes anytime.

How much does it cost?

We build bespoke packages based on your feeds, outputs and optimisation needs. Book a demo with us to get a tailored quote that fits your strategy.

How can we help? Get in touch.

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